Vivek Gargav is the marketing director at Caldere Associates in Reading, England. As a Zoho certified expert, he enjoys working with SMEs to enhance their customer relationship management using Zoho CRM, Zoho Social, Zoho Campaigns, and Zoho Analytics. He’s our goto expert at MondoCRM when comes to learning anything about AI.

Susan Westwater advises the world’s most innovative brands that want to capitalize on the incredible opportunity Voice and conversational AI represent. Combining the strategic marketing and brand knowledge she gained from 25+ years at top tier agencies such as Leo Burnett and working in corporate, Susan helps clients expand their brands into conversational experiences to solve marketing and customer experience problems.  Susan has presented and authored a number of talks, workshops, articles, research papers, and books focused on the role Voice, conversational AI, and other emerging technologies like the metaverse, play in marketing and business strategy. She is an organizer of the Women in Voice Chicago Chapter, Ambassador of the Open Voice Network, an instructor at the AI Academy for Marketers. Susan is co-author of Voice Strategy: Creating Useful and Usable Voice Experiences(which was a #1 Release on Amazon) and is a co-author of Voice Marketing (just released!)

Scot Westwater is the Co-Founder of Pragmatic Digital, a consultancy that partners with brands and their agencies to develop and implement conversational AI strategies that deliver tangible results. With expertise spanning various sectors, the Pragmatic team creates tailored solutions that cater to clients’ needs. Scot works closely with restaurant, retail, entertainment, and healthcare organizations to improve their marketing, customer experience, and operational efficiency. He leverages his 24+ years of design, UX, and digital strategy to create compelling conversational experiences for clients.

Scot co-wrote Voice Strategy: Creating Useful and Usable Voice Experiences with his wife, Susan, and is preparing to launch a new book, Voice Marketing, in September 2023. He has been a featured speaker at industry events such as SEM Rush World Marketing Day, Project Voice, VOICE Global, and VOICE22, and he enjoys giving guest lectures for master-level marketing and HCI classes. Scot also serves as an Ambassador for the Open Voice Network and as an instructor for the Marketing AI Institute.

Tina Pappademos is a freelance singer, accomplished piano teacher, and certified yoga instructor with a passion for blending artistry, education, and mindfulness. With experience performing in renowned ensembles like the Chicago Symphony Chorus and the Grant Park Chorus, she combines technical expertise with emotional insight. A dedicated educator, Tina mentors aspiring musicians by integrating mindfulness into her teaching, fostering both technical growth and personal well-being. Her journey highlights resilience, adaptability, and a lifelong commitment to creativity.

Matthew Mondo is an accomplished commercial real estate broker with over a decade of experience in property management and IT services. Since 2019, Matthew has specialized in commercial real estate in the Treasure Coast and South Florida region, earning recognition as a top performer. Before entering real estate, Matthew spent 10 years in IT support and managed service provider (MSP) sales, where he honed his client-focused approach and problem-solving skills. Today, he combines his technical expertise and industry knowledge to deliver exceptional service to clients, helping them achieve their property goals.

CoStar Awards

Q3 2022 Power Broker – Quarterly Industrial Lease
Q3 2022 Power Broker – Quarterly Retail Lease
Q4 2021 Power Broker – Quarterly Industrial Lease
Q2 2021 Power Broker – Quarterly Retail Lease

Conor Mackin is a leading commercial sales and leasing agent with Jeremiah Baron & Company Commercial Real Estate, serving the Treasure Coast of Florida since 2021. Specializing in retail and industrial properties, Conor has earned recognition as a CoStar Power Broker, receiving awards for Top Retail Leasing and Top Industrial Leasing Broker. Known for his strong relationship-building skills and commitment to client success, Conor is dedicated to helping businesses find the perfect spaces to grow and thrive while upholding the highest professional standards.

Since 2017, Maureen Tuohy lives her dream as the owner of a 9Round Kickboxing franchise in Wheeling, Illinois.  Along the way, she’s built amazing teams, connected with incredible customers, and turned many of those connections into lifelong friendships. Now, Maureen spends her days helping people reach their fitness goals and creating a welcoming, empowering community.

Mark Mondo founded MondoCRM 1997 and earned his skills growing up in the family business and working in the software industry as VAR, publisher and consultant since 1993.  Cynthia Zimmerman has worked in the non-profit space since 1991 in event and project management, and when she’s away from the desk, she’s singing utilizing her classical training for Christ Church in Winnteka, Illinois.

Michael Woyan is a social impact entrepreneur with a background in real estate development and nonprofit work. As the founder of Marketsling Innovation Labs, he focuses on ethical business practices and creating economic opportunities in underserved communities.

Vivek Gargav is the marketing director at Caldere Associates in Reading, England. As a Zoho certified expert, he enjoys working with SMEs to enhance their customer relationship management using Zoho CRM, Zoho Social, Zoho Campaigns, and Zoho Analytics. He’s our goto expert at MondoCRM when comes to learning anything about AI.