1. Support for Antiquated Software Versions

MondoCRM strives to provide reliable and effective CRM solutions for our clients. However, due to the evolving nature of technology, we establish the following policies regarding outdated software:

  • Limited Support: We may offer support for older versions of CRM software on a best-effort basis but cannot guarantee full compatibility with newer systems, security updates, or performance improvements.
  • End-of-Life Software: If a software version is officially deprecated by its vendor and no longer receives security updates or patches, our support will be extremely limited or discontinued. For Act! CRM, please refer to their obsolescence policy for further details on their support timeline and version deprecation.
  • Additional Fees: In cases where legacy systems require extended troubleshooting or custom development to maintain functionality, additional fees may apply. Clients will be informed before any billable work is undertaken.
  • Upgrade Recommendations: We strongly encourage clients to stay on supported versions of software to ensure optimal security, stability, and functionality. We offer upgrade consulting services to assist with transitions to modern platforms.

2. Support for Microsoft Products and Legacy Workstations

MondoCRM supports Microsoft-based environments, but due to evolving system requirements, we have the following policies:

  • Legacy Workstations: We do not support workstations that do not meet the system requirements for the latest versions of Windows, SQL Server, or Microsoft Office. Clients using outdated hardware or software may experience compatibility issues and performance limitations.
  • Office 365 Recommendation: We highly recommend that our Microsoft Office clients subscribe to Office 365 to ensure they receive the latest updates, security patches, and full integration compatibility with supported CRM platforms.
  • Upgrade Assistance: While we do not offer direct upgrade services for Microsoft environments, we partner with several trusted IT companies that can assist our clients in transitioning to updated systems, ensuring continued compatibility with CRM solutions.

3. Support for Third-Party Code in Email Editors

Many email marketing tools provide native editors for designing and sending campaigns. MondoCRM provides support for these tools as follows:

  • Native Features Only: We provide support for built-in features and standard functionalities of email campaign platforms such as Zoho Campaigns, Act! Marketing Automation, Constant Contact, Campaign Manager for WiredContact, Zoho CRM, and WiredContact email editor (Innova), as well as other supported tools.
  • Third-Party Custom Code: MondoCRM does not offer direct support for third-party HTML, CSS, JavaScript, or other custom coding inserted into the native email editors. This includes modifications that alter templates, layouts, or tracking features beyond the platform’s intended functionality.
  • Troubleshooting Limitations: If an issue arises due to third-party code, our troubleshooting services will be limited to confirming whether the issue exists within the native platform. If the issue is related to custom coding, clients must seek assistance from the developer who implemented the changes.
  • Compatibility Risks: Custom code may not render consistently across email clients, devices, or future platform updates. Clients implementing third-party modifications assume full responsibility for testing and ensuring compatibility.

By working with MondoCRM, clients acknowledge and agree to these policies regarding software version support and third-party coding in email editors. If you have any questions or require clarification, please contact us.

MondoCRM reserves the right to update these terms as needed to reflect changes in technology, industry standards, or company policies.