Act and AVG Anti-Virus

July 10, 2015 – AVG Anti-Virus didn’t do us any favors for Act! clients when it rolled out it’s latest update this week. Maybe you are affected. How do you tell?

• If you have AVG Anti-Virus installed.
• If you have AVG set up for automatic updates.
• If your Act! CRM (all Windows versions) either opens, then closes, or doesn’t open at all.
  …then you have the AVG issue.

The fix is simple enough. All you have to do on affected machines is add some key files and folders to your exception list in AVG.
Open AVG and go to Options > Advanced Settings to get to exceptions.

The Exception List.
Exception 1:
Exception Type; Application or File
Browse To: C:\Program Files (x86)\ACT\Act for Windows\Act.Scheduler.exe
Do not check anything under “Ignore This File:”
Check All under “Use This Exception For:”

Exception 2:
Exception Type; Folder
Browse To:C:\Program Files (x86)\ACT\Act for Windows\
Check All under “Use This Exception For:”

Exception 3:
Exception Type; Application or File
Browse To: C:\Program Files (x86)\ACT\Act for Windows\ActSage.exe (or Act.exe for later versions)
Under “Ignore This File:”, Check “Even when this file is moved to a new location.”
Check All under “Use This Exception For:”

Exception 4:
Exception Type; Application or File
Browse To: C:\Program Files (x86)\ACT\Act for Windows\ActEmail.exe
Under “Ignore This File:”, Check “Even when this file is moved to a new location.”
Check All under “Use This Exception For:”

Exception 5:
Exception Type; Application or File
Browse To: C:\Program Files (x86)\ACT\Act for Windows\Act.Outlook.Service.exe
Under “Ignore This File:”, Check “Even when this file is moved to a new location.”
Check All under “Use This Exception For:”